Performance Improvement 101

Gives participants the tools needed to lead a performance improvement initiative. Using the Institute for Healthcare Improvement (IHI) Model for Improvement as a guide, participants will learn key concepts and tools to accelerate improvement. Course includes facilitated instruction and case study exercises with small groups.

By the end of this course, you will be able to:

• Describe and apply the benefits of a structured approach to quality improvement and problem solving
• Identify the most-frequently used quality improvement theories and tools for healthcare
• Demonstrate energy and enthusiasm for quality improvement
• Express a desire to learn more

Performance Improvement 201

This course takes a deeper dive on how to turn data into information and how to turn information into knowledge. It provides an understanding of variation, describes four graphical methods to learn from your data, and shows how to use these learnings to make decisions and drive improvements.

By the end of this course, you will be able to:

• Describe how basic statistics can help us improve health
• Analyze and interpret graphical displays of data for process improvement
• Verbalize how data are used to generate information and knowledge

Change Management

Provides strategies for leading organizational change. Participants will start with an understanding of individual response to change and tools for breaking down resistance. Staff, leaders and faculty will learn how to effectively use a structured approach to lead teams through small- and large-scale changes. This course will introduce tools from a variety of established change management models.

By the end of this course, you will be able to:

• Describe how people respond to change
• Identify tools and strategies to manage change
• Describe the value of a structured approach to change management

Team Facilitation

Getting a team together can be a challenge, but we need teams to accomplish our everyday work, tackle improvement efforts, and complete projects. Learn how to get the most out of our teams and avoid boring or even wasted meeting time. This interactive, fast-paced session will help you breathe new life into your team meetings.

By the end of this course, you will be able to:

• Create a foundation for successful teamwork
• Use techniques for effective meetings
• Demonstrate energy and enthusiasm for leading teams
• Express a desire to learn more

PI 101

01/13/22

05/12/22

05/26/22

09/08/22

09/22/22

PI 201

02/10/22

06/09/22

06/23/22

10/13/22

10/27/22

Team Facilitation

03/10/22

07/14/22

07/21/22

11/10/22

11/17/22

Change Management

04/14/22

08/11/22

08/25/22

12/08/22

12/13/22