How does Interlibrary Loan and Document Delivery work?
Interlibrary Loan (ILL) allows you to obtain materials from other libraries (including other WFU campus libraries), while a request for materials owned by Carpenter Library is known as Document Delivery. Requests for both may be made through ILLiad, our online request portal. Books and other “returnable” materials are picked up at, and should only be returned to, the Carpenter Library Service Desk. Articles will be posted as PDFs to your ILLiad account.
Who can use ILLiad?
Students, faculty and staff at Wake Forest School of Medicine, Wake Forest Baptist Medical Center, or Wake Forest Baptist Health-affiliated hospitals may use ILL. All patrons requesting document delivery and interlibrary loan services should first register in ILLiad. Do not allow other people to use your account, as you alone are responsible for all items on your account.
Faculty and staff should submit requests for non-work-related materials to the public library or their school library, if they are taking courses at an outside institution.
How do I create a username and password?
When registering with ILLiad, you will be asked to create a username and password that will enable you to log on to your account and access our services. If you forget your username or password, please contact the Document Delivery Department at 336-716-4066 or email us at docdel@wakehealth.edu and we will be glad to help.
Is there a fee for Interlibrary Loan and Document Delivery Loan Services?
Patrons affiliated with Wake Forest School of Medicine, Wake Forest Baptist Medical Center and affiliated institutions are not charged for interlibrary loans unless they incur fines for overdue materials. If you have requested an article or book and obtain the material on your own before your interlibrary loan is received, please let us know immediately so we can cancel any requests in process.
How long does it take to get copies or books that are requested?
Unless our workload is unusually high, requests for articles from our collection submitted before 2 pm are generally supplied on the same day. Requests received after that time will be filled later that day or early the next morning.
Interlibrary loan turnaround time varies, but we are able to fill up to 80% of our article requests within 2 working days. The remaining 20% may take a week or longer, especially hard-to-locate titles.
Books from non-WFU libraries generally take a week or more to arrive, depending on how many libraries own the title and the type of mail service used by the lending library. Current-year textbooks and review books may be not be available for interlibrary loan, as they are usually in high demand in their home libraries.
What happened to articles/chapters I have previously viewed?
PDF copies of electronic articles and book chapters are retained for 30 days and will be automatically deleted after that time to comply with copyright requirements concerning electronic storage. It is best to retrieve them as soon as they are available and then save them somewhere safe so you do not lose access to them. Due to copyright laws, additional copies may not be able to be re-requested after the 30 day limit.
What should I do if a page is missing or illegible?
If any part of your document is missing or hard to read, please contact the ILL office immediately at 336-716-4066 or docdel@wakehealth.edu so we can request a better copy. After several weeks have passed, most libraries insist that defective articles be re-ordered, incurring a second charge.
Why was my request cancelled “due to copyright restrictions”?
We fully comply with all provisions of Title 17, United States Code (Section 108C). This institution reserves the right to cancel requests that we deem to be in potential violation of copyright law. In addition, we and our lending partners must comply with the licensing agreements that are associated with all electronic resources including journal databases and e-books.
What does “unable to verify your request as cited” mean?
Incorrect or incomplete citations make it difficult for us to provide what you need. Every ILLiad request form has required fields that are the minimum needed in order to research your request. Please check every field for accuracy before submitting your request. Requests that contain incomplete or incorrect citations may be returned with a note asking for more information.
May I renew my ILL item?
Renewal requests may (or may not) be granted at the discretion of the lending library. It does not guarantee a renewal and we will contact you with the lending library's response. Check the white band on the book to see your due date. The optimal time to ask for a renewal is 5 days prior to the due date. Once a book is overdue, it may not be renewed.
How do I request a renewal?
Log on to your ILLiad account. On the left side of the screen under “View Existing Requests”, click on "Renew & Review Loans." From this list, click on the underlined transaction number link, located to the left of the title. If a renewal request will be considered, "Renew Request" will appear above the transaction information. Click on this link. The message "Item renewed with a due date of xx/xx/20XX" will appear. The book is temporarily renewed for one week while we wait for the lending library to respond.
Current-year textbooks and review books are generally either in high demand or on reserve in their home libraries, so they are unlikely to be available for loan. Loans are generally made for short periods, so we strongly discourage requests for required WFSM textbooks. Textbook requests for courses taken outside this institution should be submitted to the interlibrary loan department at your school or your public library.
How do I find or request articles from newspapers?
Many newspapers are online or in databases for which the library has subscriptions. Please check our online resources, Newspaper Sources Plus, North Carolina newspapers and the databases tab for historical newspapers to see if you can find what you need. If we don't subscribe to the cited newspaper, submit an article request to ILLiad and we will obtain it for you.
How long may I keep Books requested through ILL?
The loan period for borrowed books and other items is determined by the lending library. Each lending library has their own policy for due dates. Your due date can be found in the transaction record in your ILLiad account and on the white band on the book.
What if my item is overdue?
It is extremely important that ILL items are returned on time, so we can maintain cooperative relationships with our lending partners. Overdue notices are sent to the email account you provided during registration. First, second, and third notices are sent individually and, on the third notice, your ILLiad account is automatically blocked.
Once an item is overdue, you may be subjected to non-refundable charges. A pattern of having overdue items may lead to a suspension of your interlibrary loan privileges.
Why is my ILLiad account blocked or disavowed?
Accounts are blocked for a number of reasons. Most often, they are blocked because of overdue items. Accounts are disavowed if a patron is no longer affiliated with a wakehealth.edu email (enrolled or employed at WFSM/WFBMC). Please contact us if you have questions concerning your blocked account.
Libraries that wish to place an ILL request with us should use OCLC or Docline to submit requests. Our OCLC code is NBG and our Docline symbol is NCUBOW. Alternatively, academic libraries can register on our ILLiad lending pages for service. All requests are processed within 24 hours of receipt during regular business hours.
Call the Interlibrary Loan office 336-716-4066 or e-mail at docdel@wakehealth.edu. Our normal office hours are M – F, 7:30 AM to 4 PM.
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