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Document delivery request turnaround time
- Unless our workload is unusually high, requests for articles from our collection submitted before 2 pm are generally supplied on the same day. Requests received after that time will be filled later that day or early the next morning.
- Interlibrary loan turnaround time varies, but we are able to fill up to 80% of our article requests within 2 working days. The remaining 20% may take a week or longer, especially if the titles are difficult to locate. During the pandemic, most library staffs are working from home, so getting copies from physical journals and books is quite challenging and sometimes impossible. Books from non-WFU libraries generally take at a minimum one week to arrive (and often longer), depending on how many libraries own the title and the type of mail service used by the lending library. We process your requests very quickly after they are received, but we have no control over how quickly lending libraries act on our requests.
- Current-year textbooks and review books may be not be available for interlibrary loan, as they are usually in high demand in their home libraries.
- Please be sure you have the time to wait for interlibrary loans to arrive before submitting your requests. Interlibary book loans are expensive for us, so please only request materials you really need and then pick them up promptly after arrival.
*Requests for large numbers of articles will be processed as quickly as possible but may take a bit longer.
Carpenter Library | Wake Forest Baptist Medical Center | Contact Us