Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Interlibrary Loan and Document Delivery: ILL FAQ

How will COVID-19-related library closures affect my ILL request?

As libraries around the country begin to open up again, we are once again able to request articles from electronic journals and chapters  of reasonable length from electronic books.  Requests for articles and chapters from print books and journals are also available, but many libraries are still lightly-staffed post-pandemic, so they make take a little longer. 

Loans of electronic books are generally prohibited at this time due to licensing agreements with publishers, but we are generally able to borrow most print books (except for very new releases and textbooks in high demand). Most libraries ship via USPS, however, so it usually takes at least two weeks to receive books unless we can obtain them through the main campus library at WFU.  Book loans are expensive due to shipping costs, so please be sure you have time to wait to receive anything you request.  If you can't wait, it may be possible to obtain a copy of one chapter (of reasonable length) from a print or electronic book as an alternative.

If you need to contact us, you can reach us via chat, email (, phone (336-716-4378; messages will be rolled over to email), or Skype for Business (contact Hilary Doane, Brenda Powell, or Lynette Jacobs).  We're still here, so please let us know how we can help you.

Carpenter Library | Atrium Health/Wake Forest University School of Medicine | Contact Us