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Interlibrary Loan and Document Delivery: ILL FAQ

How will COVID-19-related library closures affect my ILL request?

Staff in many ILL departments are working hybrid schedules in the office and at home, so be prepared for possible delays in receiving book loans or copies from print journals.  Turnaround time for receiving articles from electronic journals or chapters from electronic textbooks (when publisher licenses allow this) should be unaffected, with most arriving within one to three days.

Loans of electronic books are generally prohibited at this time due to licensing agreements with publishers, but we are generally able to borrow print copies of most books (except for very new releases and textbooks in high demand). Most libraries ship via USPS, however, so it usually takes at least two weeks to receive books unless we can obtain them through the main campus library at WFU.  Book loans are expensive due to shipping costs, so please be sure you have time to wait to receive anything you request.  If you can't wait, it may be possible to obtain a copy of one chapter (of reasonable length) from a print or electronic book as an alternative.

If you need to contact us, you can reach us via chat, email (, phone (336-716-4378; messages will be rolled over to email), Teams or Skype for Business (contact Hilary Doane, Deb Schultz-Fidali or Lynette Jacobs).  We're here, so please let us know how we can help you.

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